Zurich Switzerland Adopts Guidewire ClaimCenter for Transformation across All Business Lines

Zurich identified ClaimCenter as answering the carrier’s requirement for a modern system that could enable multi-channel customer interaction, along with improved workflow and related efficiency benefits.

(Cobra Tram in Zurich. Photo credit: R1.)

Zurich Insurance Company Ltd., Switzerland (Zurich) has selected Guidewire ClaimCenter (Foster City, Calif.) as its new platform for all lines of business. The system will be implemented as part of a strategic initiative to meet current and future customer service expectations. Implementation of the system will be supported by EY (London).

“We are confident that Guidewire ClaimCenter is the right platform to support us in delivering next generation claims handling service to our customers,” comments Max Schönholzer, chief claims officer, Zurich Switzerland. “While increasing customer engagement, it will also empower our staff  to be effective in their roles.”

Max Schönholzer, Chief Claims Officer, Zurich Switzerland.

Max Schönholzer, Chief Claims Officer, Zurich Switzerland.

During the selection process Zurich identified ClaimCenter as answering the carrier’s requirement for a modern system that could enable multi-channel customer interaction, along with improved workflow and related efficiency benefits. The insurer also valued the maturity of the system and its capacity for integration with other systems, including customer-facing applications.

“ClaimCenter, as a state-of-the-art system, provides us with improved workflow and efficiency benefits and allows us to re-think and improve our service approaches,” adds Christoph Borgmann, chief operating officer, Zurich Switzerland. “Upgradeable, it will help us transform our business and ensure we stay up-to-date with evolving technology trends.”

Guidewire summarizes the potential benefits of ClaimCenter to Zurich Switzerland as follows:

  • strengthened customer engagement;
  • advantages of a modern system, supporting customers on an omni-channel basis, including a range of self-service offerings;
  • increased speed of interaction with customers; and,
  • implementation a claims system for all lines of business, bringing improved effectiveness and efficiencies.

 

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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