(Cobra Tram in Zurich. Photo credit: R1.)
Zurich Insurance Company Ltd., Switzerland (Zurich) has selected Guidewire ClaimCenter (Foster City, Calif.) as its new platform for all lines of business. The system will be implemented as part of a strategic initiative to meet current and future customer service expectations. Implementation of the system will be supported by EY (London).
“We are confident that Guidewire ClaimCenter is the right platform to support us in delivering next generation claims handling service to our customers,” comments Max Schönholzer, chief claims officer, Zurich Switzerland. “While increasing customer engagement, it will also empower our staff to be effective in their roles.”
During the selection process Zurich identified ClaimCenter as answering the carrier’s requirement for a modern system that could enable multi-channel customer interaction, along with improved workflow and related efficiency benefits. The insurer also valued the maturity of the system and its capacity for integration with other systems, including customer-facing applications.
“ClaimCenter, as a state-of-the-art system, provides us with improved workflow and efficiency benefits and allows us to re-think and improve our service approaches,” adds Christoph Borgmann, chief operating officer, Zurich Switzerland. “Upgradeable, it will help us transform our business and ensure we stay up-to-date with evolving technology trends.”
Guidewire summarizes the potential benefits of ClaimCenter to Zurich Switzerland as follows:
- strengthened customer engagement;
- advantages of a modern system, supporting customers on an omni-channel basis, including a range of self-service offerings;
- increased speed of interaction with customers; and,
- implementation a claims system for all lines of business, bringing improved effectiveness and efficiencies.