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Zurich Insurance UK (London) has selected CoreLogic’s (Irvine, Calif.) digital claims workflow and collaboration platform to enhance its claims operations, according to a vendor statement.
In the U.K., Zurich provides a suite of insurance products including commercial and retail property insurance. The agreement with CoreLogic will enable Zurich to enhance its existing claims capabilities by digitizing processes on a secure, real-time web application—bringing a streamlined and much simpler claims experience for its customers, handlers and key supply chain partners, according to the vendor.
The CoreLogic platform is designed to help to standardize claims processing on a single, cloud-based platform, enabling consistent and efficient triaging, for desk based adjusting and settlement and supply chain allocation, according to the vendor statement. “Delivering reduced claim lifecycles, greater cost control, enhanced accuracy and transparency into the claims management process, the platform provides a streamlined workflow management solution,” the statement says. “This allows users to easily and securely access, share and process information and data, as well as communicate and collaborate more effectively.”
“Zurich has a strong reputation for its customer-centric focus and is now looking to enhance the customer experience even further through a faster, streamlined and easy-to-use claims experiences,” comments Mark Barrett, VP, U.K. Go-To-Market, Insurance Solutions, CoreLogic. “We are delighted that they have put their trust in our claims platform to help them achieve that goal.”
Better Communication and Transparency across the Claims Journey
By digitizing processes and bringing everyone on to one single platform, Zurich’s teams, suppliers and customers will all benefit from better communication and transparency throughout the whole claims journey, Barrett continues. “The Claims Connect platform enables higher quality data and resultant insights, greater process efficiencies and ensures that customers can receive the help and support they need at a time that suits them,” he says. “We are excited about bringing our solution’s value to Zurich’s claims teams, suppliers and customers through this new relationship.”
“This collaboration will benefit both our customers and our supply chain partners,” says Helen Rogers, Head of Claims Digital Experience, Zurich. “CoreLogic’s technology will enable our teams to speed up the customer journey by putting claims into the right hands, quicker. In addition, we will have a single source of data that will drive greater simplicity and consistency throughout the claims process as well as enhancing supply chain resilience and efficiencies.”
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