Zurich Insurance Group Extends Use of Hearsay Social Across Europe

Following a successful pilot “social business” program in Germany, Zurich has expanded its use of Hearsay Social’s social media platform to Spain, Austria and other European countries.


Zurich Insurance Group has expanded its use of Hearsay Social’s social media management platform, following a pilot program conducted in Germany. Zurich will expand what it calls its social business program to Austria, Spain and other European countries that the carrier declines to specify.

“We are proud of the successes we have seen working with Hearsay Social in Germany, which we have now expanded to other countries in Europe,” says Michael Holzapfel, digital strategist at Zurich Germany. “Through the social business program so far, we have been able to drive marketing.”

Through the program, Zurich agents use Hearsay Social to compliantly share thought leadership content and build relationships with customers and prospective customers across the social networks, according to a Hearsay Social statement. The vendor asserts that sharing content helps agents stay top of mind with their customers and reach out at just the right time.

Empowering Agents

“Today and over the next several years, digital technologies will become an increasingly important driving force for our thousands of agents around the world,” comments Monika Schulze, global head of brand marketing of Zurich Insurance Group. “Our global relationship with Hearsay Social allows us to empower our agents to excel on social networks and connect with customers.”

Zurich Insurance Group is a multi-line insurer active in global and local markets. With more than 55,000 employees, it provides a wide range of general insurance and life insurance products and services. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, including multinational corporations, in more than 170 countries. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872.

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