Zurich Extends Accenture Duck Creek License to Multiple Lines in U.K.

CIO Markus Nordlin links the contract expansion to improved product speed-to-market and “first class” customer service.


Zurich Insurance Group (Zurich) has expanded use of Accenture Duck Creek Policy for the carrier’s general insurance business in the U.K. Moving from a single line of business to multiple lines, the deployment will help enable Zurich to more rapidly develop, deploy and process insurance products and improve customer service across multiple lines of business, according to Accenture.

“Delivering products and solutions that meet our customers’ needs is imperative for us – and underpinning that with first class customer service will always be our primary aim,” comments Markus Nordlin, CIO, Zurich. “We continually look for new ways to ensure that we can do this and having the right technology is a big part of the equation.”

Markus Nordlin, CIO, Zurich.

Markus Nordlin, CIO, Zurich.

The Accenture Duck Creek Suite includes Duck Creek Billing, Claims and Policy solutions, which can be implemented individually or as part of a broader migration strategy, according to the vendor. The suite is designed to help property and casualty insurers of all sizes to improve customer service and lower costs by enabling them to configure products, transact lines of business and process claims more efficiently.

Accenture asserts that the flexible and modern architecture of the platform will enhance Zurich’s existing infrastructure and enable the carrier to streamline processes, define workflows and provide flexibility in managing products, helping to improve the overall efficiency of the operating model and sales distribution channels.

“Zurich is a leader and innovator in the insurance industry internationally,” comments Michael A. Jackowski, global managing director of Accenture Duck Creek. “We are pleased that they chose Accenture Duck Creek Policy as their new policy processing software and that they are expanding its footprint to multiple lines. The modern technology will give them the flexibility to develop market leading products and enable the process improvements that provide better customer service and greater efficiency.”

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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