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Zensar, a Pune, India-based digital solutions and technology services company, has entered into a global strategic partnership with Claimatic, a San Antonio-based vendor whose SaaS solution streamlines the ingestion of FNOL data and automates claims distribution to optimal resources based on real-time, dynamic data. The partnership combines Claimatic’s intelligent decisioning software with Zensar’s strategic consulting, enterprise delivery, and implementation services.
“This collaboration will enable us to offer insurers digital solutions that will help them remain competitive and differentiate themselves,” comments Ajay S. Bhutoria, CEO and Managing Director, Zensar. “We look forward to mutual success and growth from this partnership.”
The collaboration addresses the struggles insurers have experienced with initial adjuster assignment delays and a high volume of claim re-assignments. Claimatic says its solution addresses the problem with a next-generation intelligent decisioning engine that takes all the information from Zensar’s First Notice of Loss (FNOL) and matches it to the best available resource in seconds. The vendor calls attention to the advantages of its user interface, which it says allows the claims operations team to optimize rules on the fly without involving IT resources. “Claimatic’s robust resource attributes module incorporates adjuster licensing, certifications, skill sets, authority levels, GPS location, vendor management, and more, solving a variety of inter-departmental workflow challenges in larger claims organizations,” a Claimatic statement says.
The Claimatic-Zensar partnership aims to bring together deep skills in insurance and technology strategy, product ideation, technology development and deployment, and organizational change management to support clients through successful claims automation transformations, according to the statement
Drive Greater Business Impact
Larry Cochran, CEO, Claimatic describes the Claimatic-Zensar partnership as a robust combination. “Claimatic’s experience in understanding the complexity of the claims process, deep engineering expertise, and agile, collaborative approach is uniquely complimentary to how the Zensar team works,” he says. “We believe this helps to accelerate industry leading claims management platforms and drive greater business impact for our mutual clients.”
“Partnering with Claimatic to deliver true claims automation allows our clients to automate the very beginning of their claims process, and then continue to build out enhanced functionality downstream,” comments Nachiketa Mitra, EVP, Global Head, BFSI, Zensar. “Working in collaboration, we will unlock the full potential of a best-in-class claims automated management system, to place our clients on the best path for success by improving customer experience while materially lowering loss adjustment expenses [LAE].”