Yukon Workers’ Compensation Implements Sapiens ClaimsPro Upgrade 

The enhanced version of the platform is designed to streamline workflows, reduce costs and boost customer service.

(Yukon Quest dog sledding race in Whitehorse. Image credit: Magnol.)

The Yukon Workers’ Compensation Health and Safety Board  (Whitehorse, Yukon) has implemented a newly upgraded version of Sapiens’ (Holon, Israel) ClaimsPro workers’ compensation platform. A vendor statement describes the new version as including a state-of-the art technology stack that will enable Yukon to further streamline end-to-end claims processing and reduce claims processing expenses as well as settlement costs. The upgraded version will also enable Yukon Workers’ Compensation Health and Safety Board to respond quickly to new business requirements that are even more critical during the pandemic, according to Sapiens.

Yukon, funded solely by regional employers, first partnered with Sapiens in 2006, and has been using Sapiens ClaimsPro since. Sapiens ClaimsPro workers’ compensation platform provides workers’ compensation carriers with one-click access to key features as required by regulation, configurable claims rules, intelligent workflow and claims business intelligence dashboards, which offer highly personalized, advanced drill-down capabilities, according to the vendor statement.

Jackie Janowiak, SVP, Client Services, Sapiens.

“The combined Yukon and Sapiens team are very proud of this seamless upgrade and roll-out,” comments Jackie Janowiak, SVP, client services, Sapiens. “Our teams collaborated to ensure that Yukon’s end-user community will fully benefit from the new technology stack refresh.”

“Both teams worked seamlessly to get this initiative completed and successfully deployed,” says Greg Lane, CIO, Yukon Workers’ Compensation Health and Safety Board.  “In fact, with the current restrictions on travel and on-site work, we successfully deployed this project with our Sapiens team, completely virtually. We are very pleased with the smooth roll-out of this major accomplishment.”

Sapiens says ClaimsPro workers’ compensation platform supports carriers’ efforts to improve operational performance by reducing claim inventories and supporting medical costs using advanced outcome-based case management. The solution’s real-time payment processing allows automatic and split payments, offsets and deductions, refunds, transfers and 1099 processing for financial efficiency, according to the vendor. Sapiens adds that the platform’s rules-driven auto-adjudication and decision support enables proactive case management that reduce claims time to settle and claims closure.

Greatly Enhanced User Experience

“With the additional innovative features and technologies of this new release, we have greatly enhanced the user experience, expect to gain additional efficiencies and eliminated significant technical debt,” adds Yukon’s Lane.

Sapiens places Yukon’s upgrade within the context of increasing demand for digital capabilities, which has been accelerated by the COVID-19 pandemic. “Greater reliance on digital technology to support remote work, distance learning and online shopping and entertainment have only increased consumer expectations for more digitization in insurance,” the vendor statement says. Sapiens reports that it recently conducted a survey of workers’ compensation professionals in partnership with Lightico and found that 75 percent of workers’ comp carriers are “urgently looking” or “actively looking” to digitize, with more and more seeing enhanced digital capabilities as essential to attaining a competitive edge in the post-pandemic landscape.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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