Wyoming Dept. of Workforce Services Upgrades Sapiens Solution

Benefits to the DWS, a customer since 2008, include improved efficiency, greater time-to-market, and access to the latest technology advancements and industry standards.

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The Wyoming Department of Workforce Services (DWS, Cheyenne), has upgraded Sapiens International Corporation’s (Holon, Israel) Sapiens CoreSuite for Workers’ Compensation platform, to take advantage of new capabilities for more rapid and efficient upgrades. A Sapiens customer since 2008, DWS’s upgrade protects the organization’s investment in CoreSuite by making future updates faster and easier, while ensuring its CoreSuite platform is kept up to date, according to a vendor statement.

DWS provides Workers’ Compensation coverage for a workforce of 200,000 in the state of Wyoming.  The Department’s adoption of the latest version of CoreSuite for Workers’ Compensation includes what Sapiens characterizes as a substantial technology platform refresh, as well as a new user interface. The upgrade also brings the advantage of externalized configuration management.  This innovative capability enables client-specific configurations to be externalized, making CoreSuite upgrades faster and more efficient.  DWS can now more fully leverage CoreSuite technology and accelerate deployment of functionality upgrades as they become available, Sapiens says.

Jamie Yoder, President and General Manager, Sapiens North America.

“The success of this upgrade demonstrates how our combined team from DWS and Sapiens worked together toward a common goal of delivering an industry-leading service to Wyoming’s employers and injured workers,” comments Jamie Yoder, President and General Manager, Sapiens North America. “The upgrade is designed to optimize operational efficiencies, increase customer satisfaction, and boost profitability for workers’ compensation providers, administrators and state funds.”

Sapiens describes its CoreSuite for Workers’ Compensation as enabling carriers to improve operational performance by reducing claim inventories and supporting medical costs using advanced outcome-based case management. The vendor says the solution’s real-time payment processing allows automatic and split payments, offsets and deductions, refunds, transfers and 1099 processing for financial efficiency. Sapiens adds that the solution’s rules-driven auto-adjudication and decision support enables proactive case management that reduce claims settle resolution time and claims closure.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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