WTW Names Michael Chang Head of CRB North America

Mike Liss, current Head of CRB North America, has announced his intention to retire in mid-2023.

(Image source: Willis Towers Watson.)

WTW (Willis Towers Watson, London) a global advisory, broking, and solutions company, has announced that Michael Chang will be joining WTW as Head of Corporate Risk and Broking (CRB) North America (Arlington, Va.), later in 2022. Mike Liss, current Head of CRB North America, has announced his intention to retire in mid-2023. Chang will also become a member of the WTW’s Global Leadership Team (GLT).

Mike Liss, Head of CRB North America, WTW.

For six years, Chang served as co-leader of Sompo International’s Global Insurance and CEO of its Global Risk Solutions businesses. Before that, he spent nearly 20 years at Chubb, where he held various senior roles, primarily in the large account space, including the leadership of Chubb’s Commercial Insurance Global Risk Management Group and Global Real Estate Unit.

WTW describes Chang as a pioneer of industry specialization, spanning all lines of business, and an early adopter of the data and analytics-based approach embraced by WTW. He began his career as a financial analyst and holds a degree in Multinational Business Management from Wharton. Chang is also a long-time advocate of developing meaningful and impactful Inclusion and Diversity programs and his work in this area is recognized throughout the insurance sector.

“I’m delighted to welcome Michael to WTW,” comments Adam Garrard, Head of CRB, WTW. “He has a formidable reputation and a global perspective across the spectrum of both underwriting and distribution that will be of immense value to us. In particular, his experience of developing both industry and product specialization will help accelerate our strategy across North America, driving better outcomes for our clients. Michael’s background in technology, specialization, and data and analytics, combined with strong client connections, aligns perfectly with WTW’s client advisory proposition. Michael’s arrival is just another example of WTW being a magnet for talent, especially those who embrace innovation and forward-thinking.”

Adam Garrard, Head of CRB, WTW.

Garrard adds that, “Mike Liss’s incredible passion for WTW, its people, and our industry has been second to none over a career that has spanned four decades. He has spent over 16 years with WTW, leading and developing our thriving Midwest region from his base in Chicago, before taking on the Head of CRB North America role in 2016. Today, CRB North America comprises more than 3,000 colleagues in 63 offices across the US, Canada and Bermuda. Mike’s leadership during the last few years – particularly during the tremendous challenges that COVID-19 posed across North America – has been nothing short of outstanding. He will be handing over leadership of a strong performing business which Michael can now lead on the next stage of our journey.”

Time of Significant Change

“This is an incredibly exciting time to join WTW, a time of great opportunity for the company,” comments Chang. “It’s also a time of significant change for our clients as the risk landscape continues to evolve at a seemingly ever faster pace and one in which traditional insurance solutions are no longer the only answer. WTW is a unique player in the industry. It’s focused first and foremost on people, technology, data and analytics and client advisory, then solutions, and all underpinned by deep industry specialization and technical knowledge. This is the future of broking and what clients are looking for. I’m looking forward to joining WTW as it looks to redefine our industry.”

On-Demand Webinar. Four Steps to Becoming a Data-Driven Insurer

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

Leave a Comment