Why Insurance Companies Need to Stop Chasing Netflix and Amazon

Self-service is important, but insurance will always be about trust and relationships so insurers need to balance digital investments in order to focus on ways to deepen human relationships, not replace them.

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Eugene Lee // Eugene Lee leads the Hearsay Systems’ Hearsay Actions initiative, products and solutions focused on automating workflows and driving best practices in client-advisor/agent digital interactions. He is also responsible for overall market strategy for property/casualty and life insurers. Eugene has over 25 years of enterprise software experience, serving in both consulting and executive management roles. Most recently, Lee spent 10 years at Guidewire Software, a leading provider of enterprise core systems to P&C insurers, where he led their Data & Analytics business. He started his career at Andersen Consulting configuring and implementing large scale enterprise software. He has also held leadership positions at IBM, Hitachi, and Applied Biosystems. Lee earned his B.S., Mechanical Engineering and M.B.A. from the University of California, Berkeley. Eugene is a Certified Property and Casualty Underwriter (CPCU).