(Image source: Whatfix homepage.)
Whatfix (Bengaluru, India), a digital adoption platforms (DAP) provider, has announced a new partnership with property casualty SaaS software provider Duck Creek Technologies (Boston). The partnership aims to enhance the user experience for insurance carriers’ claims handlers using Duck Creek Claims, while accelerating claims processing time and saving on compliance costs.
Whatfix reports that its Digital Adoption Platform (DAP) integrates seamlessly with Duck Creek Claims to provide contextual information within the platform, enabling users to navigate claims processes without ever leaving the application. Adjusters get access to claims-specific solutions, including ready-to-use templates on state-specific help tips & smart nudges. This saves time, reduces costs, increases productivity, and in effect, provides a better customer experience, according to a joint statement from the two vendors. The low-code authoring environment and ability to merge existing knowledge repositories improves operational efficiency of learning and development teams, the statement says
Duck Creek describes Duck Creek Claims is a comprehensive claims management solution that helps insurers manage the entire claims lifecycle. The platform implements dynamically-guided workflows, rule-driven automation, personalized user interfaces, data enrichment to automate processes, and empowers individuals managing claims day-to-day to focus on customer service.
Accelerating the Adoption and Proficiency of Duck Creek Applications
“Last year we focused on industry verticalization with P&C insurance and disrupted the space by launching ‘Smart Claims’—an Industry-first P&C-specific DAP which provides contextualized claims guidance, ready to deploy in minutes,” comments Khadim Batti, CEO and co-founder, Whatfix. “As the insurance industry continues to digitally transform, claims management can often become more complex than needed. As a Duck Creek Solution Partner, we’re excited to help carriers accelerate the adoption and proficiency of Duck Creek applications to enable higher returns on their spend. Looking at our success in the P&C industry, we plan to expand our industry verticalization further this year.”
“With millions of claims processed on our platform every year, it’s not always the most straightforward procedure from first notice of loss to settlement,” comments Elaine Rogalla, lead of Claims product, Duck Creek Technologies. “With Whatfix’s DAP integrated with Duck Creek Claims, our employees can focus on increasing customer satisfaction and overall operational efficiency while navigating our platform with ease.”