What Can Insurers Learn from United Airlines about Customer Relationships?
When it comes to the issue of transparency, are insurers content that, in the moment of truth, they may be metaphorically dragging their customers, bloodied and humiliated, off the plane?
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What Can Insurers Learn from United Airlines about Customer Relationships?
When it comes to the issue of transparency, are insurers content that, in the moment of truth, they may be metaphorically dragging their customers, bloodied and humiliated, off the plane?