Westfield Insurance Implements Guidewire ClaimCenter as Part of Broader Transformation

The carrier cites robust functionality and greater precision in claims transactions as selection drivers, as well as ClaimCenter’s potential to support company growth.


Westfield Insurance (Westfield Center, Ohio) has deployed Guidewire (Foster City, Calif.) ClaimCenter as part of a transformation initiative focused on customer and analytical capabilities. Westfield worked with Ernst & Young, a member of Guidewire’s PartnerConnect partner certification program, to implement the system.

In addition to standing up ClaimCenter as its new claims platform, Westfield installed new document distribution and management systems and upgraded its analytics solutions and capabilities, according to a Guidewire statement. The carrier is deploying ClaimCenter by line of business in a phased implementation approach.

“ClaimCenter is a key component of our larger ongoing business transformation,” comments Rob Bowers, national claims strategy leader, Westfield Insurance. “We have been impressed with the robust functionality and precision that ClaimCenter has brought to our claims transactions and are looking forward to leveraging the system as a platform for our future growth.”

Benefits Westfield Insurance expects from the ClaimCenter implementation include the ability to:

  • Consolidate and standardize its claims handling systems to increase customer and analytical capabilities and operational efficiencies;
  • Integrate with third-party systems for a more seamless claims handling approach; and
  • Easily make upgrades to satisfy the changing expectations of its customer base and provide a sustainable, positive customer experience.

Westfield is already seeing early results from the ClaimCenter implementation, according to Steve Brown, program manager at the carrier. “Standard property claims are being completed and paid within the day, versus the several days it previously took,” Brown reports. “We’re looking forward to providing our customers with even better service as we continue to realize faster claims cycle times with ClaimCenter.”

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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