Western & Southern Expands Relationship with DXC Technology

Under a new five-year agreement, DXC will provide business process services, covering business operations, secure and scalable technology infrastructure, and customer care services.

(Image source: Western & Southern Financial Group homepage.)

Western & Southern Financial Group, a Cincinnati-based provider of insurance, investment and retirement solutions, has adopted DXC Assure for Life and Wealth to add new worksite and retail life insurance products to its range of offerings. Under a new five-year agreement, DXC Technology (Tysons, Va.) will provide software-enabled business process services, covering turnkey business operations, secure and scalable technology infrastructure, and customer care services.

Adam Zuckerberg, VP, Worksite Solutions, Western & Southern Financial Group.

Startup InsurTech firm Afficiency (New York) will provide distribution, risk management and a digital point-of-sale solution integrated into DXC’s insurance business process services (BPS) operations, enabling a complete digital customer experience.

“DXC Technology’s capabilities empower us to quickly expand into the digital worksite insurance solutions market and to attract new customers with easy-to-understand, high-quality products and services,” comments Adam Zuckerberg, VP, Worksite Solutions, Western & Southern Financial Group.

“We are proud to expand our relationship with Western & Southern Financial Group, a longstanding DXC customer, to help them introduce simplified, next-generation products and deliver outstanding customer experiences,” comments Phil Ratcliff, VP, general manager, Global Insurance, DXC Technology. “Our Life BPS operations, powered by our digital insurance platform and innovation ecosystem, will help accelerate time to market, optimize operational effectiveness and scale to keep pace with our customers’ business growth.”

Seamless Purchase of Individual Life Insurance

Mark Scafaro, Co-founder and CEO, Afficiency.

“We are excited to be working with Western & Southern and DXC Technology to bring new, 100 percent digital life insurance products to the U.S. consumer and deliver the seamless purchase of tailored, individual life insurance in minutes,” comments Mark Scafaro, co-founder and CEO, Afficiency.

DXC describes its insurance business as founded on a portfolio of widely deployed core administration software assets and represents a comprehensive range of vertical-specific software and services for the insurance space. DXC reports that it serves nearly 30 customers with more than 11 million contracts under administration within the North American life and annuity insurance industry. DXC’s interconnected global BPS centers support a comprehensive suite of the company’s solutions, including the newest digital administration component, DXC Assure Policy, that will manage these policies.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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