Western Reserve Selects Guidewire Digital Portals to Boost User Experience Across All Lines

The initiative expand of self-service and automation features across the carrier’s lines of business and extends an existing relationship with Guidewire Software.

(Downtown Wooster, Ohio, home of Western Reserve Group. Photo credit: Lugevas.)

Western Reserve Group (Wooster, Ohio) has selected the complete set of Guidewire Digital Portals to modernize its existing capabilities and enhance the online experience of its agents, vendors, and policyholders. The set includes Guidewire Quote and Buy Portal for Policyholders, Gateway Portal for Agents, Account Management Portal for Policyholders, Claim Portal for Policyholders, Claim Portal for Agents, and Claim Portal for Vendors.

Gregory Owen, VP, IT and CIO, Western Reserve Group.

Gregory Owen, VP, IT and CIO, Western Reserve Group.

Western Reserve plans to implement the portals for all of its lines of business, beginning with the Claims Portals, followed by Gateway Portal for Agents. The insurer’s relationship with Guidewire began with its 2013 selection of Guidewire InsuranceSuite as a foundation for the independent agent channel-focused carrier’s transformation initiative.

“As a company, we currently offer self-service and automation features only on our larger lines of business for agents, so we wanted to expand these features to our other lines of business,” comments Greg Brunn, VP, chief marketing and underwriting officer, Western Reserve Group. “As a Guidewire InsuranceSuite customer, it makes good sense for us to leverage our investments in developing products in InsuranceSuite by exposing the product and business rules we’ve developed to the Guidewire Digital Portals, thus eliminating redundant development and maintenance.”

A vendor statement describes the benefits of Guidewire Digital Portals to Western Reserve Group as follows:

  • Empower agents and policyholders with self-service claim, policy servicing, and inquiry capabilities;
  • Offer a more consistent and modern portal experience to agents; and
  • Save significant costs by not having to develop and maintain an internally-built portal.

“In the past, we haven’t had a cost effective means to access the business logic embedded in our legacy code, thereby necessitating the need to build an online version of our business rules to support a product,” comments Gregory Owen, VP, IT and CIO, Western Reserve Group. “The integration of Digital Portals with InsuranceSuite provides a single source of change for our business rules across both core systems and digital channels, improving our agility and speed to market for future product changes.”

Western Reserve Selects Guidewire Suite to Enhance Agent Support

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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