Western General Seeks Retention Boost with One, Inc. Contact and Payment Solutions

The One, Inc. solutions will enable the carrier to improve the billing experience through real-time payment posting and communications through multiple channels, while increasing efficiency through automation.

(Image credit: Dollar Photo Club.)

Western General Insurance Company (Calabasas, Calif.) has selected One, Inc.’s (Rancho Cordova, Calif.) ContactOne client contact system to increase policy retention via automated calling and messaging and ProcessOne to manage its payment processing and daily cash reconciliation.

“Policy retention is always at the forefront of profitable growth, and with ContactOne we will be able to communicate with our insureds in a convenient and cost-effective method,” comments Justin Martin, product development manager, Western General. “We look at this technology as one of the most important IT projects for the year.”

Justin Martin, Product Development Manager, Western General.

Justin Martin, Product Development Manager, Western General.

The One, Inc. solutions will enable the carrier to improve the billing experience through real-time payment posting, accessibility of insurance information via multiple devices and automated reminders of cancellation and expiration notification via voice, text or email, according to a One, Inc. statement. Automated payment processing will also drive higher employee efficiency and lower expenses, while reducing the complexity and cost of PCI compliance, according to the vendor.

(Related: ProcessOne Gives Mutual of Enumclaw Customers Quality, Consistent Payment Experience)

“As a company, Western General is committed to offering quality insurance products along with the highest level of service to our insureds,” says Mark Goldsmith, VP, operations, Western General. “ContactOne and ProcessOne will give us additional ways to improve customer communication and streamline workflow.”

 

 

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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