West Bend Moves to Guidewire Cloud to Modernize Claims IT Operations

Through Guidewire Cloud, the insurer will be able to leverage Guidewire Canvas, Guidewire Explore, and Guidewire Predict to enable proactive claims management analysis and optimized loss management.

(Image credit: Jan Kopřiva/Unsplash.)

West Bend (West Bend, Wisc.) and Guidewire (San Mateo, Calif.) announced that West Bend selected Guidewire ClaimCenter on Guidewire Cloud to power its claims business, simplify IT operations, adapt quickly to changing market demands, and enhance the value delivered to its agents and policyholders, according to a joint statement. The company plans to implement ClaimCenter by line of business. By selecting ClaimCenter on Guidewire Cloud, West Bend will also be able to leverage Guidewire CanvasGuidewire Explore, and Guidewire Predict to enable proactive claims management analysis and optimized loss management, the vendor reports. The insurer selected Guidewire PartnerConnect Consulting Global Premier member Ernst & Young LLP to lead the implementation project.

Murali Natarajan, SVP and CIO, West Bend.

“We selected Guidewire and ClaimCenter for their market leadership, product maturity, and track record of successful implementation projects,” comments Murali Natarajan, SVP, CIO, West Bend. “ClaimCenter on Guidewire Cloud will enable our associates to focus on driving business outcomes, instead of focusing on IT tasks related to upgrades and maintenance. We will also be able to leverage the best-in-class InsurTech solutions through the Guidewire Marketplace and PartnerConnect ecosystem to augment our business process workflows and accelerate our time-to-market.”

“We are honored that West Bend has entrusted us with implementing ClaimCenter on Guidewire Cloud,” comments Chris Raimondo, Americas Insurance Technology Consulting Leader, Ernst & Young LLP. “We look forward to the partnership and supporting West Bend’s claims transformation journey in the cloud.”

“West Bend has established a reputation of excellence over the past 129 years through the use of innovative insurance products, steady growth, and financial stability,” comments John Mullen,  President and Chief Revenue Officer, Guidewire. “We are pleased that West Bend has entrusted Guidewire in this partnership to transform claims operations and are thrilled to stand with them in providing peace of mind to their customers through sound insurance and exceptional service. We look forward to where this partnership can go in the future.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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