Victory Insurance Adopts Insurity Sure Claims Payment Service

The addition of Sure Claims lets Victory pay claimants in as little as 30 seconds following approval of a claim.

(Image source: Victory Insurance website.)

Victory Insurance (Miles City, Mont.) has selected Insurity’s (Hartford) Sure Claims Payments to expand digital payment optionality for claimants. Victory Insurance currently uses Insurity’s Workers’ Comp Suite. Adding Insurity’s Sure Claims Payments to the company’s solution portfolio empowers Victory Insurance to pay claimants in as little as 30 seconds after a claim has been approved and enhance the policyholder experience with more convenient claims payment options, according to an Insurity statement.

Victory Insurance is a workers’ compensation insurance carrier, as well as a licensed MGA, providing nationwide policy and claims service capabilities to carrier partners. Victory presents itself to the market as a customer-centric organization dedicated to elevating the policyholder experience. Integrating Sure Claims Payments with Workers’ Comp Suite is the next step in delivering this to the insurer’s policyholders and related payees, according to the Insurity statement. With a configurable “fallback to check” option, whereby claimants can either elect real-time digital payments or traditional physical checks, Victory Insurance offers optionality, while also avoiding the possibility of late payments and penalties. This automated workflow can reduce check distribution costs by up to 50 percent, the vendor says.

Superior Policyholder Service

Becky Kopplin, VP, Payments, Insurity.

“We have an unwavering focus on providing best-in-class modern experiences to our policyholders, and Insurity’s Workers’ Comp Suite and Sure Claims Payments are helping us achieve that goal,” comments Keith Brownfield, President & CEO, Victory Insurance. “Sure Claims Payments allows us to provide near instantaneous payments to our claimants and medical providers the moment they need it. Pre-built APIs allows us to easily integrate the solution with Insurity’s Workers’ Comp Suite for even greater operational efficiency.”

“We’re excited for Victory Insurance to expand their payment optionality and continue to deliver superior policyholders service using Sure Claims Payments,” says Becky Kopplin, VP, Payments, Insurity. “The speed and flexibility the solution provides ensures they remain competitive in a rapidly evolving marketplace, while claimants and vendors benefit from receiving their payment in the format they prefer.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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