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Verint Systems Inc., Melville, N.Y.) today announced the availability of Verint Robotic Process Automation, which the vendor describes as set of advanced capabilities that uses software robots to automate, manage and execute high volumes of time-consuming business processes. The solution can enable organizations to significantly reduce the need for manual processing of routine tasks or entire multi-step processes to improve the quality and consistency of transactions, according to the vendor.
Verint Robotic Process Automation can be applied to many of thousands of time-sensitive business processes companies execute on a daily basis, such as customer address changes, claims processing, underwriting, policy administration, and other high-volume tasks and transactions, according to the vendor. In addition to obvious efficiency and cost-reduction gains, the solution helps to eliminate human error, while freeing employees to focus on more valuable and strategic activities.
Insurers can use Verint Robotic Process Automation to do the following, according to Verint’s description:
- Increase productivity by automating high volumes of contact center and back-office processes during peak periods around-the-clock and complete more activities in less time
- Take quality to a new level and eliminate human error by offloading tedious, error-prone processes that require data to be rekeyed manually into multiple systems
- Address compliance needs to help automate processes in accordance with regulatory or other requirements to help manage risk
- Scale to demands by responding quickly to periods of peak or unexpected volume by bringing additional robots online to increase capacity
- Reduce operational costs by having employees spend less time on mundane, repetitive tasks and decreasing in-house and/or outsourced workforce expenses
- Maximize time and resources leveraging robotics capabilities to handle non-value-added processes
- Maintain a secure environment leveraging robots, rather than employees, to process sensitive tasks or handle confidential information
“To keep pace with competitive global market demands, organizations are often charged with doing more in less time. That’s where software like our Robotic Process Automation and Process Assistant can help,” comments Kristyn Emenecker, global VP, product strategy group, Verint Enterprise Intelligence Solutions. “These solutions are designed to help organizations simplify routine tasks and processes to boost productivity and reduce errors in order to improve quality and downstream customer impact, in addition to securing sensitive information and supporting regulatory compliance demands.”
Using patented visual recognition technologies that do not require integration or programming to work with other applications, the Verint Robotic Process Automation solution can run business processes across multiple applications and enable step-by-step process recording using clicks of a mouse and navigation within existing user interfaces of those applications, the vendor says. As a result, organizations can easily record scripts for robots to execute on the front end. A centralized administrator or business user manager can also manage and monitor the productivity of robots by using the Robotic Process Automation solution’s web-based dashboard.
Freeing Up Valuable Human Resources
The technology can be deployed to work side-by-side with employees, providing “show me” functionality that guides them through new or infrequently used processes, or to assist with training new employees during onboarding, Verint says. Leveraging the vendor’s new Verint Process Assistant solution, the same web studio and dashboard for recording tasks and monitoring usage can be used employing scripts created to automate portions of tasks on the desktop that an employee picks up and completes.
“By automating and executing these tasks, robots free up valuable human resources to handle more value-added processes and customer-focused work,” Emenecker adds. “This translates into an ability to boost efficiency and the automation of tasks, as well as employee engagement by creating and shifting more interesting and less repetitive activities.”