Utica First Insurance Selects OneShield Enterprise to Digitalize Policy, Billing, and Analytics

In finding a solution to digitize scale rapidly growing business operations, the insurer was swayed by OneShield’s transformation acumen and platform ecosystem capabilities.

(Utica Marsh. Photo credit: Andrey Volk.)

Utica First Insurance, a multiline regional property/casualty insurer based in Utica, N.Y., has selected OneShield Software (Marlborough, Mass.) to manage its agent portal, policy and billing administration for its fast-growing mix of insurance products and packages for commercial and personal lines customers.

Richard Shlotzhauer, SVP, Director of Information Systems, Utica First Insurance.

The insurer had very specific criteria for a new system as it considered solutions in the marketplace, according to Richard Shlotzhauer, Senior VP and Director of Information Systems, Utica First Insurance. “We needed a solution that could handle our current distribution model while ensuring we could continue to transform our operations as required in the future,” he comments. “OneShield not only has the proven technology to help us today, but their architecture also ensures we are poised for the changing dynamics in the market.”

OneShield describes its solutions as configurable policy management and billing components that automate any stage of the policy lifecycle, from submission, qualification, rating and quote processing to issuance, endorsement, renewals and cancellations, new product launches, and premium audits, complete with reporting and statistical analysis capabilities. “Underlying the components is a core transaction platform that is data-driven, highly extensible and massively interoperable, creating the foundation of an eco-system for enabling the utilization of emerging technologies,” a OneShield statement says.

Extensive Implementation Support and Scalable Capabilities

Two key factors tipped the balance toward Utica First’s selection of OneShield over market competitors, according to a joint statement from the two companies. The first was OneShield’s Program Consulting Group’s value proposition which provides the leadership and governance to manage complex insurance technology transformations. The consulting group provides a consistent consultative methodology to addressing costs, timelines and the planned sequencing of their project. Leveraging this methodology, Utica First can measure and monitor progress throughout the whole program.

Liza Smith, EVP, Global Sales and Marketing, OneShield.

The other second factor was OneShield’s Services Designer, which the vendor describes as a collection of pre-defined configurable services that allows third-party applications to remotely execute business transactions directly on the platform. This capability ensures Utica First has the ability to expand its ecosystem, deliver through additional channels and leverage the best technologies the market has to offer, according to OneShield.

“Utica First clearly has a history of long-term partnerships with their vendor providers, and we are very proud to have been selected as their platform of choice,” comments Liza Smith, Executive VP of Sales, Marketing & Consulting, OneShield. “We look forward to helping Utica First navigate their technology transformation and provide a solid foundation for business responsiveness and operational excellence.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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