AI’s Critical Role in the Emerging Standard of Insurance Customer Care

Meeting claimants expectations requires insurers to rethink how they approach customer service—how AI can help improve communications and accelerate claims handling.

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Ajish Gopan // Ajish Gopan serves as business partner and commercial lead for Cognizant’s Digital Business, AI & Analytics business. In his work with insurance carrier clients, Gopan consults and takes accountability as a trusted partner to help them achieve transformational business outcomes leveraging data and insights. He has an impressive record of success in his engagements, often with some of the world’s largest insurers, by leveraging a combination of deep industry knowledge, proven consulting artifacts, analytics tools and platforms and judiciously leveraging a partnership ecosystem.