USAA Leverages CCC to Streamline First-Party Casualty Claims Experience

The CCC First Party Claim Portal, developed in collaboration with USAA, extends CCC’s casualty offering, helps insurers digitally engage with policyholders.

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CCC Intelligent Solutions (Chicago), a provider of a SaaS platform for the property/casualty insurance industry, has taken another step in its growing suite to support end-to-end casualty experiences for its insurance customers through the introduction of the CCC First Party Claim Portal, a new digital capability designed to streamline and improve the casualty claims process for insurance customers and their policyholders. The First Party Claim Portal is designed to let injured parties digitally interact with their insurer, exchange information pertaining to an auto-related injury claim and receive claim status in real-time. Financial services company USAA (San Antonio) collaborated with CCC to develop the new capability and advance its strategy to help support members across the claims experience through the use of digital technology. USAA is also the first auto insurer to deploy the CCC First Party Claim Portal.

Matthew Stewart, VP, USAA Claims Operations.

“USAA is working to simplify every facet of the claims experience for our members,” comments Matthew Stewart, VP, USAA Claims Operations. “CCC’s technology plays a meaningful role in our ability to intelligently digitize auto physical damage and casualty claims. With the CCC First Party Claim Portal we will be able to streamline the historically manual first-party casualty claims experience, offering members greater transparency, easier access, and personalization throughout the process.”

The First Party Claim Portal is the latest solution in CCC’s casualty claims technology offering, which spans first-and third-party claims management. At first notice of loss, an insurance staff adjuster can invite the injured party to login to the First Party Claim Portal, set-up their communications preferences and begin taking advantage of a range of digital capabilities, including mobile document sharing and real-time text or email updates on claims status, according to CCC’s description of the solution. The vendor adds that CCC First Party Claim Portal can replace a number of onerous, manual steps, creating a more seamless, transparent digital experience for policyholders to engage with insurers while claims are being resolved.

Better, More Personalized Experience

“CCC is proud to support USAA as it moves steadfastly toward its vision to deliver straight through claims processing as a means to deliver better, more personalized experiences to its members,” comments Scott Janik, SVP, Insurance Services Group, CCC. “The First Party Claim Portal builds on CCC’s success delivering a digital experience that bridges APD claims to casualty claims and beyond.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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