USAA Joins Roost’s Home Telematics Program

The company will offer select members a kit made up of the Roost Smart Sensors for installation in their homes in an effort to determine the impact of loss mitigation and member engagement.

(Mission archways in San Antonio, home of USAA. Photo credit: Kim Broomhall.)

USAA (San Antonio) has joined Roost’s (Sunnyvale, Calif.) Home Telematics Program (HTP) to determine the impact of loss mitigation and member engagement, according to a vendor statement.  In partnership with Willis Towers Watson, the HTP’s mission is to apply advanced analytics to reveal meaningful insights regarding the effect of home telematics on loss mitigation and member engagement, the vendor says.

Jon-Michael Kowall, AVP, Product Development and Innovation, USAA.

“Roost has been operating in the IoT and home telematics space for some time,” comments Jon-Michael Kowall, AVP, product development and innovation, USAA. “Roost understands we are always looking for new ways to reach our members and deliver trusted insurance products that make for a lifelong relationship. The HTP offers a fantastic opportunity to deepen our insights and expand understanding of our members’ needs.”

Roost’s statement notes that a subsidiary of USAA was one of its original investors and has been a strong supporter of Roost’s success in the insurance segment. As a participant carrier in the HTP, USAA will offer select members a kit made up of the Roost Smart Sensors for installation in their homes. These devices deliver notifications to members’ smartphones whenever these sensor alerts are triggered. Additionally, USAA members can use the Roost mobile app to manage the smart sensors.

Statistically Significant Insights

The HTP offers an industry group of 5-10 carriers an accelerated way to gain improved insight into home telematics and the related data, according to Roel Peeters, CEO, Roost. “We are excited to have USAA, a pillar of the US insurance industry, join the HTP as an early participant,” he says. “By combining the data of all HTP participants, we will achieve statistically significant insights regarding the impact of smart sensor devices in homes. In addition, carriers will learn best practices for policyholder outreach and deployment of smart home devices, which are low cost, easy to install, work with existing Wi-Fi, and show great consumer value by alerting homeowners of water or fire dangers through our smartphone app.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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