UPC Insurance Modernizes with Mindtree and Duck Creek

The initiative enabled the carrier to provide enhanced customer experience through SaaS-based core systems and to launch its new flagship direct-to-consumer company, Skyway Technologies.

(Image source: UPC Insurance homepage.)

UPC Insurance (St. Petersburg, Fla.), an underwriter of catastrophe-exposed property insurance in the coastal U.S. for both personal and commercial properties, has undertaken a systems modernization initiative with Duck Creek (Boston) and Mindtree (Warren, N.J.). The initiative was directed at improving customer service and led to the launch of a new direct-to-consumer (DTC) subsidiary.

Chris Griffith, President, Skyway Technologies and CIO of UPC Insurance.

“Our partnership with Mindtree and Duck Creek has led to the launch of our latest company, Skyway Technologies. Skyway.com will offer Direct-to-Consumer personal lines homeowners’ products, allowing for a true multi-channel experience for UPC customers,” comments Chris Griffith, President, Skyway Technologies and CIO of UPC Insurance. “By accelerating our digital transformation efforts, with help from experienced partners like Mindtree and Duck Creek, we are able to adapt more quickly and bring innovation to our customers along the coast.”

As a digitally-enabled insurer, UPC Insurance provides customers with faster intake of first notice of loss (FNOL), touchless claims handling, enhanced payment capabilities including digital payments, and improved customer service on its self-service channels, according to a statement from the three companies. UPC says it is able to execute new product launches and product updates now in weeks rather than months. Leveraging analytics across the organization, UPC Insurance says it now can take an insights-driven approach to optimizing customer experiences, gaining competitive advantage.

Venu Lambu, Executive Director and President, Global Markets, Mindtree.

We applaud UPC Insurance for taking bold new initiatives to become the premier carrier of catastrophe insurance in the U.S. and modernizing its core systems to achieve its digital transformation objectives,” comments Venu Lambu, Executive Director and President, Global Markets, Mindtree. “Together with Duck Creek, we are able to ensure on-time, on-budget delivery of solutions, allowing UPC Insurance to deploy new products at the speed of business, and to provide its customers with an improved digital experience.”

Significant Step Forward
“This digital transformation represents a significant step forward for UPC, and is yet another signal that evergreen SaaS technologies are the new standard in P&C insurance,” comments Matt Foster, COO, Duck Creek Technologies. “Duck Creek OnDemand will let UPC focus on offering the new products and customer experiences its policyholders expect—while our team provides all the services, support, and computing resources it needs to forge ahead in an increasingly competitive marketplace. Together with Mindtree, we are proud to congratulate UPC on this important milestone in its continued growth and success.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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