(Image credit: AndPon/Pixabay.)
United Surety & Indemnity Company (USIC; San Juan, Puerto Rico), has gone live on Majesco’s (Morristown, N.J.) Digital 1st Platform with the aim of creating a next-gen digital claims experience. USIC and Majesco cross-functional teams partnered to implement the platform in under 45 days, bringing the new digital claims experience to their customers, according to a statement from the vendor. The go-live follows the company’s implementation of Majesco Core for the Commercial line of business in the cloud to continue its digital transformation journey.
USIC has a 30 year record of bringing a diversified portfolio of solutions to its customers including Residential Property, Flood, Builder’s Risk, Commercial Package and Residential Condominium policies. It is the only local insurer in Puerto Rico that currently enjoys a rating of “A” Excellent by AM Best, and it is known for its superior customer service and financial stability, the Majesco statement notes.
“We have built a reputation on our commitment to bringing innovative product offerings to our customers,” comments Frederick Millán, President, USIC. “We understand the need to adapt to today’s changing market and invest in technology that allows us to improve operations and enhance the customer experience.”
Next-Gen Claims Experience
We are grateful for the partnership we found in the Majesco team and are thrilled with the easy and fast implementation process that allowed us to bring to market a new digital claims experience that provides multi-lingual support in 45 days,” Millan adds. “Majesco Digital1st Platform has helped us create a next-gen claims experience, while simplifying the FNOL process and creating a new market process benchmark of just two minutes.”
Majesco describes its Digital1st Platform as a low-code/no-code digital insurance platform with robust digital experience tools, microservices, access to a rich API catalog, and rich insurance content that connects with a plug-and-play ecosystem of partner solutions and data sources. Majesco 360 series of accelerators including Digital Customer360, Digital Agent360, Digital Electronic Bill360, Digital Underwriter360 and Digital Enroll360 provide insurers with rich, next-gen capabilities to accelerate their digital transformation, the vendor says.
Through the one-touch, rapid FNOL process built on the Majesco Digital1st Platform, USIC customers now have access to an online FNOL claims workflow and submission that is fully integrated with Majesco Claims for P&C, according to the vendor. The customer simply selects their policy which connects to the digital solution to begin the FNOL by bringing in pre-populated information that reduces the amount of manual entry required by the customer. Once the customer attaches any necessary documents, the FNOL claim is submitted to Majesco Claims for P&C which is accessed immediately by the USIC claims department. This streamlined process allows the USIC claims department to quickly respond to the claim, avoid rekeying the information, and provide a new level of customer experience.
“We are so impressed with the USIC team and their commitment to investing in solutions and technology that meets new expectations of their customer base,” comments Badri Mallikarjunan, SVP and GM of Digital1st, Majesco. “With Majesco Digital1st Platform, USIC is able to elevate the customer experience, significantly accelerate the submission process, eliminate duplication efforts and increase the productivity of claims operations. We are thrilled about our partnership with the USIC team and excited to be part of their digital transformation journey that brings a more efficient, digital claims experience to their organization and their customers.”