(Old San Juan. Photo credit: Brad Clinesmith.)
United Insurance Finance Company (San Juan, Puerto Rico) and its subsidiary, Spartan Financial Services Corporation (Coral Gables, Fla.), have selected Input 1, LLC’s (Woodland Hills, Calif.) Premium Billing System (PBS) as part of a business transformation effort.
Having outgrown a previous billing management system, the companies sought greater flexibility and the ability to give their customers better access to their information, according to Elena León Rodríguez, President, United Insurance Finance Company and Spartan Financial Services Corporation. “We needed advanced technology that could make both things happen,” she says.
Input 1’s Premium Billing System emerged as the top option after what León Rodríguez characterizes as a period of careful analysis and research. “After numerous discussions and detailed evaluation, it became apparent that PBS was the only solution that could handle our growth and our needs for the future,” she relates.
By choosing PBS, both United and Spartan will be able to provide their customers and agents with quality self-service portals, delivered via the web and mobile, for managing their premium finance loans, according to Chris Farfaras, Executive VP and Chief Sales and Marketing Officer, Input 1, LLC. “Additionally, United and Spartan will gain enormous efficiencies, including automated reporting and notice delivery, automated day-end processing, integrated document imaging, and much more, he asserts.
“Elena and her team have incredible passion for this business and care deeply about the welfare of their customers,” adds Farfaras, “Customer experience is their firms’ number one focus. Input 1, LLC looks forward to working with Elena and her team, and watching her continue to grow her business both in Puerto Rico and in the mainland United States.”
United Insurance Finance Company was founded by Rodrigo Leon and incorporated in Puerto Rico in 1979. United finances property and casualty insurance premiums with a staff of 18 employees. Over 600 agents who use their services.