(Image source: UE homepage.)
United Educators (UE), a provider liability insurance and risk management services to more than 1,600 members representing schools, colleges, and universities throughout the U.S., has worked with Majesco’s (Morristown, N.J.) Technology Services unit to implement Robotic Process Automation (RPA) to optimize business operations by reducing manual processes and improving the customer experience.
UE addresses its members’ particular risks through personalized underwriting aimed at providing tailored coverage. However, the company’s lengthy 13-step underwriting process required the attention of several staff members and was slow and time consuming. With the help of RPA, UE transformed the process to one which is standardized, speedy, and scalable.
“Our custom underwriting service is what sets us apart from other carriers,” comments Bryan Elie, VP, Underwriting, UE. “By leveraging RPA, we’re now able to grow our business without staffing constraints while decreasing underwriting time to completion. With the help of Majesco, we were able to respond to market demands, enhance our customer experience, and quickly implement this new tool and automated process for our new telemedicine endorsement in just two weeks, while in the middle of the COVID-19 pandemic.”
Seventy-Five Percent Improvement over Manual Process
Majesco reports that it also helped UE design and automate a standard schedule based on business need. This schedule and tracking system, in addition to business rules, allows UE to schedule run times throughout the year to help improve operational efficiency, according to the vendor. For example, with the custom RPA, UE is now able to automate pre-renewal underwriting processes during their busiest season, which Majesco says constitutes an improvement of 75 percent compared to the manual process.
“We’re thrilled to help United Educators establish a strong foundation for their digital transformation journey,” comments Jim Miller, Chief Revenue Officer at Majesco. “Our long-term partnership with UE is expanding from an operational to a strategic focus and we’re excited about future projects that will further accelerate their digital transformation and grow their business.”