Union Standard Insurance Adopts Snapsheet Virtual Claims Technology

The engagement supports the insurer’s goal of providing low-touch claims handling for both agents and policyholders.

(Image source: Pixabay.)

Union Standard Insurance Group (USIG; Irving, Texas.), a W.R. Berkley Company, has adopted Snapsheet’s (Chicago) virtual platform for auto physical damage claims to USIG customers.

“Technological transformations such as instant, online shopping and the mobile economy have led to rising customer expectations across all industries,” comments Mike Smith, senior VP of claims, Union Standard. “As a medium-sized insurance provider with a targeted regional focus, we look for every opportunity to meet those expectations by partnering with innovative InsurTech companies like Snapsheet.”

Snapsheet’s software platform, which includes what the vendor characterizes as its easily downloadable mobile app, is designed to improve the estimation process for auto repairs from virtual photo submissions to final repairs and payment, which fits with a goal set by Union Standard to provide low-touch claims handling.

Jamie Yoder, President, Snapsheet.

“Our independent agents encounter many of the same customer service challenges we face,” comments Cathy Link, chief underwriting officer, Union Standard. “For agencies of any size, and especially those with large books of auto business, Snapsheet’s mobile app is an ease-of-doing-business solution that virtually sells itself.”

Easy and Efficient Digital Claims Process

“We are thrilled to collaborate with USIG. Both of our organizations value the importance of customer engagement and the benefits of an easy and efficient digital claims process,” comments Jamie Yoder, president, Snapsheet. “It is exciting to be able to use our technology to help USIG achieve their business and customer service goals.”

Zurich Streamlines Claims Customer Journey with Snapsheet

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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