(Image source: Mayflower Transit.)
UniGroup (Fenton, Mo.), a provider of specialized logistics and global relocation solutions and owner of moving companies such as Mayflower Lines, has selected Accenture Duck Creek Claims (Bolivar, Mo., an Accenture company) to manage its claims operations. The Accenture software will enable UniGroup’s customers, agents and employees to submit, process and administer cargo loss claims from first notice of loss to resolution via an online system, resulting in improved efficiency and reduced claim-handling time, according to the vendor.
UniGroup will use Accenture Duck Creek Claims to support claims functions within its business such as residential moving lines such as Mayflower Transit and United Van Lines, logistic company UniGroup Logistics, and international relocation provider UniGroup Relocation.
Modern, Comprehensive Claim System
“To continue to provide the superior service our customers expect and deserve, we need to transition to a modern and comprehensive claims system that can manage our diverse enterprise demands,” coments UniGroup chief administrative officer Jan Alonzo. “With Accenture Duck Creek Claims, we’ll be able to streamline processes that can positively impact both business results and most importantly the claims experience of our customers located around the globe.”