(St. Louis, home of UniGroup. Photo credit:Capt. Timothy Reinhart, USAF.)
UniGroup (St. Louis), a $1.7 billion transportation and relocation services company, has implemented Duck Creek (Columbia, S.C.) Claims to automate and streamline processes in order to increase efficiencies around its cargo loss reporting within several businesses, including United Van Lines, Mayflower Transit, UniGroup Logistics and UniGroup Worldwide.
Duck Creek Claims will enable UniGroup’s employees and agents to administer and process claims reporting via an online system, facilitating rapid responses to inquiries and reducing claim-handling time for the residential and corporate customers they serve around the globe, according to a Duck Creek statement.
A System to Scale with Growth
“We want to be able to conduct business anywhere our services are needed. Having a claims system that can scale with our growth is vital to delivering the customer experience required to remain successful wherever we operate,” comments Bob McCabe, VP, UniGroup. “To maintain our momentum, we need to be responsive and easy to work with and Duck Creek’s software enables us to enhance customer engagement and expedite the claims process, positively impacting satisfaction, our reputation and financial results.”
“We’re so pleased that UniGroup selected our claims platform as part of their modernization initiative that is augmenting key functions within their international operations,” said Michael A. Jackowski, chief executive officer, Duck Creek Technologies. “With a focus on delivering superior service, our technology will support their efforts to enhance customer engagement and improve claims management wherever they operate.”