Tractable and Mitchell Partner to Enable Straight-Through Claims Processing

Tractable to make AI-enabled straight-through processing available to North American insurers, backed by Mitchell’s open platform and comprehensive repair data.

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Tractable, a London-based developer of artificial intelligence (AI) solutions for accident and disaster recovery, has announced an enhanced collaboration with Mitchell (San Diego), a technology and information provider for the property/casualty insurance and collision repair industries.

Alex Dalyac, Co-Founder and CEO, Tractable.

The companies’ enhanced collaboration makes straight-through processing in auto insurance claims available, backed by Tractable’s AI and Mitchell’s digital platform, according to a Tractable statement. The integrated solutions are designed to enable U.S. and Canadian insurers and repairers to enact efficient, accurate outcomes—including low-touch auto claims, speedy payments and claim settlement—within minutes, providing a faster and smoother customer experience, the vendor says.

Tractable calls the collaboration a step forward for the collision ecosystem that helps to both improve insurers’ decision-making efficiency and give repair shops greater clarity over incoming claim flows, reducing waste and allowing for more accurate part procurement. The vendor says it enabled the first touchless auto insurance claim in October 2020, with the technology now in operation in the U.K., Spain and Italy. However, the vendor says this is the first time that straight-through processing, enabled with Tractable’s AI, will become available to North American insurers and repairers.

Through the firms’ enhanced collaboration, straight-through processing in automotive insurance claims will be available to U.S. and Canadian insurers and repairers, backed by Tractable’s AI and Mitchell’s proprietary platform and data-integrated solutions designed to enable outcomes including low-touch auto insurance claims, speedy payments and claim settlement within minutes, provide a faster and smoother customer experience.

“Straight-through processing is the gold standard for providing a better customer experience for policyholders,” comments Alex Dalyac, founder and CEO, Tractable. “With our AI software and Mitchell’s open platform and expertise, we can make straight-through processing a reality for US and Canadian drivers, auto insurers and repairers.”

Future of Touchless Estimating

Olivier Baudoux, SVP, Global Product Strategy and Artificial Intelligence, Mitchell.

Tractable reports that its AI now covers damage to over 80 panels and parts of a vehicle in the US, providing comprehensive assessment to any car, no matter the vehicle, make or model.

“We remain committed to providing insurers with a flexible, open and turnkey claims automation solution,” says Olivier Baudoux, SVP, global product strategy and artificial intelligence, Mitchell. “Our collaboration with Tractable and other leaders in the insurance ecosystem gives the industry its first real glimpse at the future of touchless estimating and straight-through processing.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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