Tractable and Duck Creek Technologies Partner to Transform P&C Claims

Tractable’s AI solutions, which use computer vision to assess damage and streamline the claims process, will soon be available on the Duck Creek platform.

(Image credit: Adobe Stock.)

Tractable, a London-based provider of artificial intelligence (AI) solutions to accelerate accident and disaster recovery, will integrate its solutions into Duck Creek Technologies’ (Nasdaq: DCT) platform. Tractable’s AI solutions use photos to automate auto damage appraisal, allowing insurers to improve claims accuracy, reduce turnaround times and deliver an improved experience for customers.

By joining forces with Tractable, Duck Creek empowers its insurance clients to bolster their claims workflow with the speed, accuracy and maturity of Tractable’s market-leading AI, according to a joint statement from the companies. Duck Creek customers will now benefit from reduced processing times and an overall enhanced claims workflow, the statement adds.

Among the Tractable solutions that will be available to Duck Creek customers is AI Triage, which uses computer vision to scan vehicle images and instantly generate damage reports at first notice of loss (FNOL). Tractable’s AI Review, which uses AI to review claims, and AI Subro, which uses AI to streamline subrogation tasks, will also be available to Duck Creek customers.

Andy Yohn, VP, Product Management, Duck Creek.

“Tractable’s AI is accelerating millions of claims a year and helping drivers get back on the road,” comments Julie Kheyfets, VP, general manager, North America, Tractable. “By teaming up with Duck Creek, we’re able to bring the benefits of AI claims to even more carriers and drive a faster, better claims experience for even more policyholders.”

“Today, insurance carriers are faced with constantly evolving standards and expectations to deliver a superior customer experience,” comments Andy Yohn, VP, Product Management, Duck Creek. “It’s more important than ever for P&C leaders to keep pace with and implement the most advanced tech solutions. Our partnership will set Duck Creek clients apart in the industry as they benefit from the unmatched precision, speed and consistency of solutions like Tractable’s AI.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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