Toyota Insurance Spain Selects Sapiens for Core Digital Transformation

Toyota’s insurance division in Iberia will implement Sapiens DianaSuite to replace its legacy core system.

(Image credit: Jorge Fernández Salas/Unsplash.)

Toyota Insurance Management Spain (Toyota Seguros, Madrid) has signed an agreement with Sapiens International Corporation (Holon, Israel) with the aim of replacing its legacy core system, transforming and modernizing its business, according to a Sapiens statement. Per the agreement, Toyota’s insurer will implement Sapiens DianaSuite to manage the core of its insurance offering.

Sapiens describes DianaSuite as a solution developed especially for the property/casualty market in Iberia. The vendor says that the platform provides a 360º view of the customer that promotes customer loyalty and engagement. Through its digital layer, the solution enables fluid communication with customers, including both end users as well as intermediaries and suppliers, according to Sapiens. The vendor says that it complies with all regulatory standards such as claims management agreements and integration with official bodies.

Marisa Sáenz Cobeño, CEO, Toyota Insurance Management, Spain.

“We have entrusted Sapiens with the technological solutions that will help us consolidate our digitalization strategy, whose primary goal is excellence in customer service, not only at the product level but also through the optimization of all the processes that affect our customers’ day-to-day experience,” comments Marisa Sáenz Cobeño, CEO, Toyota Insurance Management, Spain. “We know, because of the scope of the project and our experience working together on it, that we have chosen the right partner.”

Sapiens says DianaSuite is intended for insurers looking to digitally transform their business for the next generation by designing unique user experiences, optimizing production processes and core service management, and adding analytical capabilities to offer their customers excellent service. The software covers the entire non-life policy management cycle and offers 100 percent coverage for both life and non-life lines of business, the vendor says.

More Agile and Competitive

“Sapiens is aware of the strategic importance of the project that Toyota Insurance Management is fulfilling, and we see that our solution will help them become more agile and competitive in the auto insurance business,” comments Diogo Morales, Managing Director, Sapiens Iberia.

Sapiens notes that DianaSuite works with a modular system and integrates with all components of the insurance company’s ecosystem, making it fully customizable. In addition, the vendor says, its cloud technology, and the possibility of being used on several devices at the same time, make DianaSuite a complete solution.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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