Topa Insurance Selects One Inc’s ClaimsPay Solution

Range of disbursement options and integration with claims system among reasons to adopt One Inc to support goal of improving outbound payment functionality.

(Image source: Topa Insurance Group homepage.)

Topa Insurance Group (Calabasas, Calif.) has selected ClaimsPay, part of the One Inc (Folsom, Calif.) Digital Payments Platform, for outbound payment functionality.

Denise Pavlov, SVP and COO, Topa.

Topa is a specialty insurer providing general and excess liability, property, package, commercial auto, and programs coverages to commercial customers in 27 states. As part of the company’s goal to provide industry-leading “ease of doing business” while maximizing efficiency, Topa selected One Inc’s ClaimsPay solution to streamline the entire claims disbursement process.

“We chose One Inc in part because their platform provides the full range of disbursement options we were seeking, including mortgagee and lienholder payment capabilities,” comments Denise Pavlov, SVP and COO, Topa. “Our system has grown organically over time, and ClaimsPay’s ability to integrate into our existing claims management system was a big draw. We also appreciated One Inc’s onboarding service and their experience with Guidewire.”

Christopher W. Ewing, CEO, One Inc.

One Inc reports that Topa’s implementation of ClaimsPay will integrate with multiple internal systems to facilitate all outbound claims payment functions. ClaimsPay will also enable the insurer to easily send one-off and automated repeat payments to a single claimant or multiple vendors, providers, and insureds, the vendor says. Other features include daily batch reporting with downloadable Excel files, a variety of digital engagement options for interacting with customers, and strong security measures, such as multi-party approval and two-factor authentication.

Enabling Focus on Growth and Innovation

“We are thrilled to be working with Topa as their payments partner,” said Christopher W. Ewing, founder and CEO of One Inc. “Their commitment to innovation and excellence aligns well with the One Inc’s own mission. Because our system is finely tuned to the needs of insurance, I am confident ClaimsPay will enhance Topa’s current operations, enabling them to focus on continued growth and innovation moving ahead. We look forward to a long and collaborative partnership with the team at Topa Insurance.”

Agile Insurer: Tracy Tillinghast, Topa Insurance

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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