Tokio Marine Highland Selects Sapiens to Accelerate Claims Transformation

Sapiens cloud solution for claims will provide Tokio Marine Highland agility, effectiveness and functionality, while reducing overall costs.

(Image source: Tokio Marine Highland homepage.)

Tokio Marine Highland (Chicago), a property and casualty underwriting agency has selected   Sapiens International Corporation’s (Holon, Israel) Sapiens ClaimsPro, part of the vendor’s CoreSuite for Property and Casualty. Tokio Marine Highland’s decision to implement Sapiens’ solution follows the successful implementation of their construction book using Sapiens PolicyPro and Sapiens BillingPro, according to a vendor statement.

Tokio Marine Highland, formerly WNC Insurance Services, offers a suite of specialty risk management solutions, including private flood, construction, fine art and specialty property products. Tokio Marine Highland made the strategic decision to complete their enterprise-wide insurance platform transformation with Sapiens ClaimsPro, an integral part of Sapiens CoreSuite for P&C, according to the vendor. The company’s modernization plan includes the core transformation and digitalization of their processes to improve their customer experience and enable fast growth, the Sapiens statement says.

“Sapiens was once again able to demonstrate the benefits of enhanced claims capabilities, and as a result, we are pleased to extend our growing partnership,” comments Kiran Achen, CIO, Tokio Marine Highland.  “Speed-to-market is a key driver for Tokio Marine Highland. Sapiens ClaimsPro platform is a natural fit that provides the capabilities we need to work effectively and seamlessly with our brokers and agents. We appreciate Sapiens’ continual investment in modern, integrative and self-sufficient core insurance technology, as well as their investment in eco-partnerships that support our business lines and provide us with more innovation.”

eff Garretson, Chief Claims Officer, Tokio Marine Highland.

“Our business team has now engaged with our combined Sapiens/Tokio Marine Highland implementation team and is making solid progress in delivering a feature-rich and modern claims platform that will be a key tool as we grow our business,” comments Jeff Garretson, Chief Claims Officer, Tokio Marine Highland.

“The strategic partnership between Tokio Marine Highland and Sapiens has forged the foundation for significant growth,” comments Jamie Yoder, Sapiens North America President & General Manager. “Completing Sapiens CoreSuite enterprise platform will be highly beneficial to Tokio Marine Highland’s business operations, by meeting today’s industry demands and preparing them for the future.”

Modular Solution

Jamie Yoder, President and General Manager, Sapiens North America.

Sapiens describes its cloud-based ClaimsPro as providing fundamental claims transactions, workflow, tasks, diaries and management functions. ClaimsPro, is a modular solution—which can be implemented together with other modules or stand alone—offering robust capabilities, including a feature-rich set of claims management reports, as well as interactive dashboards and robust integration capabilities into third-party services, according to the vendor.

One of the primary benefits ClaimsPro offers Tokio Marine Highland is that the solution allows information partitioning for agents and brokers, as well as workload balancing and integration to the company’s PolicyPro/BillingPro platforms, Sapiens sasy. The solution provides full lifecycle support for handling claims for all personal and commercial lines of business, including workers’ compensation.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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