The Standard Names Todd Johnston VP of Customer Service and Shared Services

Johnston’s responsibilities include leading teams responsible for policyholder and customer service and support functions, as well as all shared services supporting The Standard’s Employee Benefits business.

(Adidas Village in Portland, Ore., home of The Standard. Photo credit: Visitor7.)

Standard Insurance Company (Portland, Ore.) has named Todd Johnston VP of Customer Service and Shared Services. His responsibilities include leading teams responsible for policyholder and customer service and support functions, as well as all shared services supporting The Standard’s Employee Benefits business unit.

(Related: Meiji Yasuda Life Insurance to Acquire The Standard)

Todd Johnston VP, Customer Service and Shared Services, The Standard.

Todd Johnston VP, Customer Service and Shared Services, The Standard.

Johnston, who has more than 16 years of experience in financial services, was most recently VP of Life and Annuities New Business at Genworth Financial. Prior to that, he was VP of Long Term Care New Business and director of Process Excellence at Genworth. He also spent six years in various operations and analytics roles at Capital One. Johnston is a veteran of the U.S. Army where he commanded explosive ordnance disposal units deploying globally.

Engaging Leader

“Todd is an engaging leader and a forward-thinking customer advocate who understands the value of relationships,” comments Dan McMillan, VP, Employee Benefits at The Standard. “His industry expertise and passion for developing people make him a strong addition to our senior leadership team.”

Johnston graduated from the United States Military Academy in 1992. In 2005, he received his MBA from the University of North Carolina.

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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