The Hanover Insurance Group Selects Deluxe Corporation for Digital Payment Delivery

The new relationship will allow The Hanover to provide simultaneous digital delivery of payments and related claims information through a single platform.

(Bancroft Tower, Worcester, Mass. Photo credit: Anatoli Lvov.)

The Hanover Insurance Group, Inc. (Worcester, Mass.) has selected Deluxe Corporation (Shoreview, Mass.) to provide Deluxe eChecks solutions for property and casualty payment disbursement. The new relationship will allow The Hanover to provide simultaneous digital delivery of payments and related claims information through a single platform. By using Deluxe eChecks, The Hanover will now be able to deliver claims settlement and reimbursement checks at the speed of email, according to the vendor.

Deluxe eChecks are designed to improve on the traditional use of mail to send insurance customers claims information and checks. With Deluxe eChecks, claimants receive an email with a secure link to access, download and print Deluxe eChecks and related claim information. Claimants can deposit printed eChecks at their financial institutions, just like paper checks. This digital delivery of an eCheck now provides faster payment to a claimant while reducing disbursement costs to The Hanover.

“Today’s claimants expect new digital payment options in the way they receive funds,” comments Stephanie Behnke, VP, claims strategy, The Hanover. “Deluxe eChecks helps us simplify the claims payment process by creating a true ‘digital experience’ for our claimants, reducing the claims time cycle and improving customer satisfaction.”

Malcolm McRoberts, SVP, Deluxe Small Business Services.

The Deluxe eChecks solution is integrated with PayPilot Disbursement Hub from Prelude Software (Natick, Mass.), Hanover’s existing comprehensive payment processing platform. Through a relationship forged with Prelude Software, Deluxe reports that it offers The Hanover speed to market, and significant savings in not having to install and integrate new payments software.

Delivering Instantly What the Claimant Already Knows Well

“What is key to this partnership is that The Hanover’s claimants won’t have to learn a new payment system or enroll in new software,” explained Malcolm McRoberts, SVP, Deluxe Small Business Services. “We are delivering instantly what the claimant already knows well—the check. Only it is delivered through Deluxe eChecks and once it is printed, the claimant deposits it and they are done.”

Prelude Software Enables Instant Claims Payments with Ingo Money

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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