The Hanover Extends Relationship with Carpe Data

The insurer uses the ClaimsX advanced fraud detection and claim monitoring technology that leverages publicly available web data for real-time assessment and decision making.

(Image source: The Hanover homepage.)

The Hanover Insurance Group (Worcester, Mass.) has extended its relationship with Carpe Data (Santa Barbara), a provider of emerging and alternative data products for the insurance industry. The renewal marks a five-year milestone for the firms in their joint effort to optimize claims processing and uncover novel fraud techniques.

The Hanover uses ClaimsX, Carpe Data’s advanced fraud detection and claim monitoring technology that leverages publicly available web data for real-time assessment and decision making from first notice of loss to resolution. With ClaimsX at its disposal, The Hanover’s claims team can quickly append their own data with evidence sourced from publicly available content online to supplement loss facts, leading to swifter claim resolutions and happier customers, according to a Carpe Data statement.

Max Drucker, CEO, Carpe Data.

“Data-driven decisions are at the core of The Hanover’s claims management strategy, enabling us to optimize processes and deliver on our promises,” comments Doug L. Kratzer, VP, Claims, The Hanover. “Carpe Data’s ClaimsX helps gain additional insights from our claims data.”

Outpacing Claims Fraud Tactics

“The nature of personal claims is constantly evolving, and so are the tactics that try to game the system,” comments Max Drucker, co-founder and CEO, Carpe Data. “At Carpe Data, we’re committed to outpacing them all, and our extended partnership with The Hanover marks our dedication to providing only the highest value insights for our customers.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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