The Hanover Enhances Claims Service with Loveland Innovations Solutions

The insurer will use Loveland’s inspection platform of drones and advanced machine learning tools to improve claim data quality and speed up service times.

(Image source: Loveland Innovations.)

The Hanover Insurance Group (Worcester, Mass.) has adopted claims related drone and technology capabilities from Loveland Innovations (Pleasant Grove, Utah), a provider of data analytics and technology solutions for the insurance industry. The vendor says it will provide The Hanover with a digital-first approach to claim inspections and analysis, using Loveland’s inspection platform of drones and advanced machine learning tools to improve claim data quality and speed up service times.

Jim McSheffrey, VP, claims property and operations, The Hanover.

“We’re careful to select technology partners that share our vision of creating an outstanding experience for our policyholders,” comments James J. McSheffrey, VP, claims property and operations, The Hanover. “After evaluating competing drone and analytics solutions, we partnered with Loveland Innovations because of their insurance experience and insight, as well as its vision.”

Redefining the Claims Process

Hanover’s engagement with Loveland Innovations is part of the insurer’s broader digital strategy, which seeks to leverage the most effective and efficient technologies to better serve its partners and customers, according to a vendor statement. “The team at The Hanover puts a great deal of emphasis on the role technology can play in improving the insurance solutions they provide to their agent partners and customers, which makes them a great fit as a partner,” says Jim Loveland, Founder and CEO of Loveland Innovations. “We’re glad to be a part of how they’re redefining their claims process.”

Jim Loveland, CEO, Loveland Innovations.

Loveland Innovations’ inspection platform, IMGING, uses automated drones and smart devices to help field adjusters gather inspection data and gives desk adjusters an app workspace where they can review imagery, measurements, 3D models, and use technology to identify and inspect damage in hard to reach places, like on roofs and the upper levels of homes and commercial building. The company also provides on-demand drone-based inspections through a service called Drone Assist, which taps a network of certified drone pilots and the IMGING app to deliver carriers property data in just a few days, according to the vendor.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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