The General Deploys Capgemini Insurance Connect for Claims Transformation

The Capgemini solution includes replacement of the carrier’s legacy claims system with Guidewire ClaimCenter and a managed business service for claims and reporting.

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Permanent General Companies, Inc. (The General; Nashville, Tenn.) has successfully deployed the Capgemini Insurance Connect platform to support claims processing. The Capgemini solution replaces The General’s legacy claims system with Guidewire ClaimCenter in a subscription based commercial model, and provides a managed business service for claims and reporting.

The General deployed Capgemini Insurance Connect to streamline and transform its claims processes, replacing its legacy systems with what Capgemini characterizes as a flexible and easy to maintain subscription-based solution. With the new system in place, the insurer enjoys a single, fully scalable platform that enables it to focus on improving operations that directly impact customer experience, the vendor asserts.

(Related: Analysis: What’s New About Capgemini’s PaaS Core System Offering?)

Through the Insurance Connect initiative, The General plans to drive greater operational efficiencies across its organization and improve claims processing while leveraging Capgemini to maintain currency of the core processing environment, drive simplification in the technical environment, and ultimately provide unparalleled agility to meet business demands, Capgemini reports.

Mahendra Nambiar, VP, Capgemini Financial Services, Capgemini.

Mahendra Nambiar, VP, Capgemini Financial Services, Capgemini.

The vendor describes Insurance Connect as a comprehensive managed business service hosted by Capgemini on Amazon Web Services and pre-configured for specific market segments. It offers what the vendor calls a frictionless clearing house of leading insurance platforms to deliver end-to-end business capabilities combining Guidewire InsuranceSuite with other commercial solutions along with end-to-end services from Capgemini, including solution validation, implementation, deployment, maintenance, hosting and BPO.

“For mid-to-small insurance carriers, the complexity of building and maintaining the diverse portfolio of technology to support the rapid pace of business change have hindered return on investment,” comments Mahendra Nambiar, VP, Capgemini Financial Services, Capgemini. “Capgemini developed Insurance Connect to give insurers, like The General, a quick, flexible, and cost-effective solution to rapidly implement a portfolio technology solutions to enable them to focus their resources on driving value for their customers and building their brands. Capabilities like big data, cloud, and digital will be in reach for all insurers with the Capgemini Insurance Connect solution.”

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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