The Earthquake Commission Selects OnBase to Drive Efficiency in Claims

New Zealand’s EQC seeks to provide staff with a more efficient way to manage customer claim documents and communications.

(Reconstructed Old High Court Building in Wellington, home of EQC. Credit: Pear285.)

The Earthquake Commission (EQC, Wellington), a natural disaster insurer that also provides research and education to New Zealand residents, has selected OnBase by Hyland (Cleveland), hosted in the Hyland Cloud, as the content component within its claims management system, Guidewire ClaimCenter®. Through the integration with OnBase with ClaimCenter The EQC seeks to provide staff with a more efficient way to manage customer claim documents and communications, according to a vendor statement.

Linda Smith, Manager, Business Enablement, EQC.

Linda Smith, Manager, Business Enablement, EQC.

“We sought an enterprise information platform that would continue to enhance EQC’s future capabilities,” Linda Smith, manager business enablement at EQC. “By extending our Guidewire ClaimCenter functionality and automating the entire claim process, customer information is linked in a secure, centralized system. This new functionality will provide efficiencies for both customers and our staff.”

Hyland notes that EQC is the first customer using the company’s new data centers in New Zealand. The co-located data centers in Auckland and Wellington meet the rigorous standards for data sovereignty and encryption required by New Zealand’s government, ensuring EQC’s data is protected by the highest levels of digital and physical security protocols, according to the vendor.

Strict Compliance Requirements

“By choosing to host its OnBase solution within the Hyland Cloud, EQC adheres to strict compliance requirements to keep data localized—with secondary locations, multiple copies and N+1 redundancy—while ensuring content is always available to process claims faster and deliver resolutions to customers,” comments Ruth Fisk, director of global insurance sales at Hyland.

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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