Texas Mutual Insurance Company Adopts Duck Creek Distribution Management

The workers’ comp insurer will replace manual processes with the SaaS system, updating how it manages its large producer base and offering modern, seamless experiences.

(Image source: Texas Mutual website.)

Texas Mutual Insurance Company (Austin), the state’s largest workers’ compensation insurer, serving over 70,000 businesses of all sizes in all industries, has selected Duck Creek’s (Boston) Distribution Management solution to update the ways it manages its large producer base and offer modern, seamless experiences, according to a vendor statement.

Lisa Evans, VP, Distribution & Customer Engagement, Texas Mutual.

Duck Creek characterizes its Distribution Management solution as a modern alternative to one-size-fits-all approaches to managing relationships with producers, which involve time-consuming manual processes. To help carriers ensure that relationships remain productive, Distribution Management empowers sales managers and field representatives to create differentiated onboarding experiences, build targeted performance and incentive plans, and nurture producers with timely and valuable information, the vendor says. Duck Creek reports that market-leading functionality and the ability to integrate with its current core systems were key factors in Texas Mutual’s decision.

“Our competitive premiums, health care network, and dividend history help our policyholder owners protect workers, control costs, and boost their bottom lines,” comments Lisa Evans, VP, Distribution & Customer Engagement, Texas Mutual. “With so many businesses putting their trust in us as their provider of workers’ compensation insurance, we knew we needed to give our agents the tools, support, and experiences they need to best serve our customers. This is a decision we know will serve us well into the future as we grow our business and help build a stronger, safer Texas.”

Prasad Boppana, VP, Product Management for Distribution Management, Duck Creek Technologies.

Duck Creek Distribution Management enables insurers to tailor all aspects of the producer lifecycle to attract, retain, increase productivity, and build trust with agents, brokers, MGAs, and other intermediaries, according to the vendor statement. As a modern SaaS application, Distribution Management digitally transforms workflows to increase business agility, streamline operations, and ensure continuous compliance, the statement adds.

Focus on Value-Added Activities

“Distribution Management enables insurers to offload labor-intensive administrative work and focus on value-added activities like onsite visits, strategic planning, and sharing of performance insights,” says Prasad Boppana, VP, Product Management for Distribution Management, Duck Creek Technologies. “The solution will let Texas Mutual focus on the right challenges while our team handles day-to-day IT operations and application upgrades for them behind the scenes. We are thrilled to see them making this critical business decision and welcome them to the Duck Creek family.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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