Creating the Next Generation of Customer Experience

In today’s digital economy, customers expect better and personalized products, round-the-clock services, and frictionless online and offline experiences. Given ever-mounting customer expectations, how can enterprises attract and retain their customers?

On Premise, Cloud & SaaS: Why the Difference Matters

By rethinking the ROI process, identifying the telltale signs of “fake SaaS”, and understanding the tradeoffs between customization and configuration, your organization can choose the deployment method that will serve your organization best today and in the future. 

How Argo Group Innovates: Q&A with Ian Macartney

IIR talks with Ian Macartney about the specialty insurer/reinsurer has accelerated its transformation journey with grass roots innovation and an Enterprise Solution for digital transformation.

Driving Maximum Business Value With Minimum Viable Products

For insurers, implementing an effective MVP model can help get products to market more quickly, increase adoption of digital engagement, and limit the investment in ‘nice-to-have’ features that don’t yield business value.

Platform from the Start: Q&A with Alec Miloslavsky, CEO, EIS

Miloslavsky talks about the insurance platform as the vehicle for processing across lines of business, integrating an ecosystem of external capabilities, and delivering a customer experience on a par with top retailers. 

From POC to MVP—What’s Old is New Again

Sometimes what was thought to be old can be new again—or at least extendable and reusable. MVP can be realized by resurfacing your “legacy” POC experience.