The life and annuity carrier will broaden its use of Zahara and Zinnia Live to support product launches, digital experience and operating efficiency.
Customer Experience
Sompo Direct Launches Digital Claims Portal
Developed on Guidewire Jutro and implemented with help from Sollers Consulting, lets personal auto customers file claims online and submit supporting documents.
Odie Selects Magiq to Structure AI Operations
The pet insurer says Magiq’s workflow platform has helped improve onboarding, claims throughput and renewal retention.
Southern Trust Selects Duck Creek for Digital Payments
The Georgia P&C insurer will use Duck Creek Embedded Payments and Policyholder Portal to modernize billing and policyholder self-service.
John Hancock Expands Protection VUL Offering
The permanent life insurance product adds flexibility and optional living benefits for customers planning for longer retirements.
Nationwide Offers Barn Owl Camera Discounts
The insurer’s agriculture customers can receive preferred pricing on remote monitoring cameras for farms, ranches and rural businesses.
Liberty Mutual Offers Auto Quotes in ChatGPT
The app lets ChatGPT users request auto insurance quotes from Liberty Mutual through a conversational experience.
Hippo Advances AI Service Model with Hannah
The voice-based AI representative is helping Hippo remove IVR friction, reduce service workload and scale without losing human expertise.
Empathy Adds Enterprise Portal for Life Insurers
Empathy Connect brings planning, bereavement and engagement tools into a single platform for insurers and financial professionals.
John Hancock Launches Longevity Network
The Longer, Healthier, Better Network gives financial professionals tools and resources for discussing clients’ longevity planning needs.