The updated policyholder experience adds biometric login, mobile wallet ID cards, omnichannel notifications and real-time claims tracking across devices.
Customer Experience
John Hancock Expands Life Protection Portfolio
The insurer updates indexed universal life and term offerings, giving financial professionals more flexibility across changing protection and planning needs.
Shelter Selects One Inc Payments
The insurer will use ClaimsPay and PremiumPay to unify premium collection and claims disbursement on a digital platform.
Navigating AI’s Mass Personalization Opportunity in Insurance
AI can help insurers tailor experiences at scale, provided they apply it to genuine customer needs rather than efficiency alone.
Sonant Gains Applied Epic Certification
The voice AI platform can access Applied Epic account information during calls and write summaries back to the management system.
Manulife Names Global Marketing Leader
Sarah Chapman will lead brand, marketing and enterprise customer experience as Manulife advances digital and customer-focused strategies.
ICICI Prudential Upgrades Partner Stack
The life insurer’s Partner Stack 2.0 adds AI tools, API integrations and digital onboarding capabilities for advisors and distribution partners.
Agero, MOTER Partner on Connected Claims
The relationship gives insurers connected-vehicle data, digital roadside assistance and crash-to-care workflows for auto claims.
Insurance and the Growing Trust Deficit
The insurance industry has always had a trust problem. What is different today is the intensity—and the number of forces converging to make it harder to ignore.
Bamboo Files for IPO
The homeowners insurance MGU has applied to list its Class A common stock on the New York Stock Exchange under the ticker BMB.