Insurers need to place the customer at the heart of everything they do, developing a digital strategy for both front and back-office operations to meet customers where they are.
Customer Experience
Solera launches XpertEstimate to Deliver Virtual Auto Estimates
The solution combines virtual desk appraisal with a veteran staff and consumer self-service capabilities.
How to Ensure Success in a Digital Transformation
To avoid loss of creditability, a ruthless adherence to a set of digital commandments is the only way to achieve the ultimate vision.
Plymouth Rock Home Assurance Names Peter Bishop VP and CMO
Bishop will be responsible for the direct to consumer, agent, and partner marketing teams that sell Plymouth Rock’s homeowners insurance.
Parametric Insurer FloodFlash Hires Mark Hara to Lead U.S. Business
With Hara’s appointment, London-based FloodFlash enters the largest flood risk market in the world.
What Can Insurers Expect From a New Phase of InsurTech?
As the industry meets more niche needs and as insurers begin to partner with different organizations to reach and capture customers, we will begin to see a real shift in leaders within the industry across all segments.
Administrative Concepts, Inc. Selects Majesco Absence Management
The solution simplifies absence and disability management by bringing together statutory, federal, and state Family and Medical Leave laws, plus leave as an accommodation under the ADA on one central platform.
How John Hancock Incentivizes Customers to Live Longer, Healthier Lives
In this episode, we talk about ‘behavioral insurance’ within a broader discussion about John Hancock’s pioneering work in the movement to make life insurance about not the mortality of the policyholder, but about living a more vibrant and longer life.
Mutual Benefit Adopts Duck Creek Distribution Management SaaS Solution
The distribution management solution will provide the auto, home and business commercial lines insurer with an improved agent experience and an increased level of customer engagement.
Kingstone Insurance Company Goes Live with Insurity’s Sure AI Assistant
The implementation is part of the Upstate New York-based carrier’s ongoing modernization initiatives aimed at delivering an enhance customer experience to the claims process.