(Basel, Switzerland. Photo credit: Christoph Radtke.)
Basler Versicherung AG Schweiz (Basel, Switzerland), a Swiss insurer and member company of Baloise Group has implemented Guidewire Software’s (Foster City, Calif.) PolicyCenter as its new underwriting and policy administration system and BillingCenter to support its commission and billing operations. The insurer has also deployed Guidewire Client Data Management and Rating Management.
Basler chose Guidewire software to consolidate and modernize its core system technology in response to changing customer and broker demand, with the objective of offering more flexible and wider insurance products and services, according to a vendor statement. PolicyCenter and BillingCenter are being rolled out over a multi-year phased project across its non-life business, starting with property, then personal motor, and followed by other lines of business.
“Our choice of PolicyCenter and BillingCenter has been validated, over the course of this 12 month project, in how easy this software is to handle as we have configured it to our particular needs,” comments Urs Bienz, chief operating officer, Basler. “We are also gratified to see that the first phase of the project was completed on time, in scope, under budget and met our quality specifications.”
The vendor reports that implementation of the Guidewire systems are enabling the vendor to do the following:
- React more responsively to customer need by bringing new and innovative products to market fast and easily;
- Offer its agent community more comprehensive choice of insurance and related service opportunities;
- Work towards reduced training time for staff and agents with simpler, more intuitive core systems; and
- Provide full policy management in French, German, or Italian, according to customer preference.
“After a brief training, more than 1,000 users of PolicyCenter and BillingCenter are able to sell a new property product for private and commercial customers and to deliver an optimal customer service in sales and administration processes,” Basler’s Bienz adds.
“Basler’s implementation is a significant achievement in the DACH region and in Europe as a whole,” comments Keith Stonell, managing director, EMEA, Guidewire Software. “We congratulate Basler, and are impressed by how effectively their IT and Business team have worked together to achieve success in the first phase of their business transformation.”