Swiss Life Powers Customer Sat/Big Data Initiative with Attunity Replicate

The solution has accelerated completion of Swiss Life’s project by effectively replicating data in near real time from Swiss Life’s multiple databases into a single Oracle target.

(Zurich, home of Swiss Life. Source: Zuerich.com.)

Swiss Life France, an insurance and wealth management provider and the French subsidiary of Swiss Life (Zurich), has selected Attunity’s (Burlington, Mass.) Attunity Replicate high-performance data replication solution, to accelerate and facilitate the completion of its Vision 360 project. The goal of the initiative is to aggregate customer data in near real time from the company’s back-end systems into a central search and retrieve data index to provide a single, consistent view of customer information for all internal channels and consumers.

Prior to the launch of Vision 360, every Swiss Life portal directly accessed the company’s mainframes individually with custom-built views of the customer data, Attunity reports. Since each portal did this in a slightly different way, the information presented for a single customer often varied between two portals, resulting in confusion for customer and employee users. To remedy the situation, Swiss Life implemented Attunity Replicate. The solution has accelerated completion of Swiss Life’s project by effectively replicating data in near real time from Swiss Life’s multiple databases into a single Oracle target, enabling a single view of customer data, the vendor says. The database supports the index, search engine and portals that provide customers and staff with the up-to-date information they require.

Foundational Building Block of Digital Strategy

“Vision 360 serves as the foundational building block of our multi-channel and digital strategies, and Attunity Replicate plays a central role in these,” comments Christian Phan Trong, Architecture Director, Swiss Life. ”Without Attunity, we would have had to modify our backend applications to propagate data updates in real-time outside the mainframe. Attunity Replicate helped us achieve our key goal of enabling real-time information replication in a short amount of time.”

“Helping Swiss Life to power this single, multi-channel view of customers is very rewarding,” comments Paul Kelly, EVP EMEA, Attunity. “We look forward to helping more companies like Swiss Life access their operational data to enable stronger, more reliable decision making and increased customer satisfaction.”

Swiss Life offers individuals and corporations comprehensive advice and a broad range of products and services including life insurance, private banking, financial management, health, disability, property and casualty insurance.

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

Leave a Comment

(required)