(Image source: CCC website.)
SWBC (San Antonio, Texas), a diversified financial services company, will leverage its CCC Total Loss Care solution to streamline the total loss management and settlement process for its credit union clients and their members, according to a CCC Intelligent Solutions’ (Chicago) statement. The vendor describes CCC Total Loss Care as a comprehensive digital solution that simplifies the total loss resolution process, creating efficiencies and improving customer experiences. SWBC provides auto and mortgage solutions to 1,400+ financial institutions.
“Many of our credit union clients serve as a one-stop shop for their members and look to us for support in bringing best-in-class solutions to help address their members’ challenges,” comments Jeff Anderson, VP, Auto Specialty Products, SWBC’s Financial Institution Group. “By using CCC’s solutions, we can help our credit union clients bring relief to their members following a total loss experience. CCC Total Loss Care reduces the tedious and timely manual steps from the recovery process and helps to bring total loss claims to conclusion faster.”
Digital Tools for Better Experiences
CCC vaunts itself as the leader in total loss valuations, processing more than 4 million total loss claims on behalf of its clients in 2022. CCC Total Loss Care, part of CCC’s suite of digital claims solutions, uses a range of technologies to connect disparate parties, digitize processes, and inform decisions throughout the total loss experience. Chiefly, the solution automates the cumbersome tasks of obtaining lien information and title release, offering users a digital solution throughout the total loss journey from pre-inspection to incident to assignment to salvage providers.
“CCC is excited to welcome SWBC to its lender community,” comments Rick Evans, VP, Lender Services, CCC. “Connecting SWBC to the important documentation they need will help them deliver a value-added service to their credit union clients. Now more than ever, lenders are experiencing high volumes of member calls, and digital tools that can deliver scale will create better experiences for them.”