Starr Insurance Selects SureGo Administrative Services as TPA

The agreement brings all Trawick International travel insurance claims fully in-house, to its SureGo Administrative Services division.

(Image source: Trawick International website.)

SureGo Administrative Services, a division of Trawick Holdings (Fairhope, Ala.), announced it has been named as a third-party administrator for Starr Insurance (New York), effective immediately.

Matthew Vitale, President, SureGo Administrative Services.

This new relationship will allow SureGo to handle claims for Trawick’s travel policies, which are underwritten by Starr’s U.S. subsidiary, Starr Indemnity & Liability Company, according to a Trawick International statement. This specifically includes processing claims for Trawick International’s newest trip cancellation plans: Safe Travels Protect, Safe Travels Defend, and Safe Travels Armor. Customers who purchase these plans will now enjoy the convenience of an integrated claims experience directly with SureGo, the Trawick statement says.

Trawick characterizes the agreement as marking a significant milestone, as it brings the processing of all Trawick International travel insurance claims, encompassing both trip cancellation and travel medical plans, in-house under SureGo’s management. Previously, claims for Trawick’s Starr-underwritten plans were handled externally.

“Securing the role as a TPA for Starr completes our capability to manage claims across all Trawick International travel plans,” comments Matthew Vitale, President, SureGo Administrative Services. “We are thrilled with this development and eager to offer the exceptional customer service and claims handling we are known for to every Trawick International travel insurance customer.”

Enhancing Customer Experience

Daryl Trawick, President and CEO, Trawick International and Trawick Holdings.

Trawick International initiated its relationship with Starr in Oct. 2023. Daryl Trawick, President and CEO, Trawick International and Trawick Holdings, emphasizes the importance of the relationship with Starr but also highlighted the significance of integrating the claims process through SureGo, enhancing the overall Trawick customer experience from purchase to claims resolution.

“This achievement is a pivotal moment for the Trawick family of companies, bringing our vision for a comprehensive customer experience to life,” Trawick comments. “We look forward to hearing our customers’ reactions,” Trawick remarked.

SureGo recently inked TPA contracts with Nationwide Insurance (Columbus, Ohio) in March 2024, and Crum & Forster (Morristown, N.J.) in Aug. 2023.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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