SSQauto Launches Guidewire Systems for Business Agility, Improved Customer Service

The Quebec City-based direct seller has implemented PolicyCenter, Rating Management and Client Data Management.

(Ice castle at the Quebec Winter Carnival. Photo credit: Shapiros10.)

SSQauto (Quebec City) has succeeded in replacing its legacy policy administration system with Guidewire PolicyCenter to serve as its new underwriting and policy management solution. The SSQ Financial Group subsidiary, which sells directly to group members and the general public, has also implemented Guidewire Software’s Rating Management and Client Data Management. The carrier previously implemented the vendor’s ClaimCenter and BillingCenter solutions.

Eric Savard, VP, Individual Products, SSQ Financial Group.

Eric Savard, VP, Individual Products, SSQ Financial Group.

SSQauto sought a system that could help the carrier to minimize risk while pursuing business growth, according to a Guidewire statement. The insurer successfully deployed PolicyCenter to its automotive line of business in 2013, followed by the homeowners line of business in January 2015, according to the vendor.

(Related: Pekin Insurance Modernizes on Guidewire Solutions)

“Our implementation of PolicyCenter has gone smoothly and user feedback has been positive,” comments Eric Savard, VP, Software Development Business Solutions–Individual Products, SSQ Financial Group. “We attribute our successes to date to a combination of lessons learned from our ClaimCenter and BillingCenter implementations, a very strong and dedicated internal team, and Guidewire technology. This implementation is a significant step in our journey to simplify our products and processes onto a common set of platforms, giving us the speed-to-market, agility, and cost advantage necessary to enable our business strategy.”

Among the benefits to SSQauto from the PolicyCenter implementation are the following capabilities, as described by the vendor:

  • Serve customers quickly and efficiently by leveraging automated underwriting rules and real-time functionality;
  • Improve business agility by bringing new products and product enhancements to market more quickly; and
  • Reduce the training time of its staff.

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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