(Image source: SPLICE Software homepage.)
SPLICE Software, (Calgary/Chicago), a customer engagement company specializing in automated communication workflows and digital communications, has announced that text payments for policyholders, automated via an integration available for Duck Creek Technologies’ (Boston) Policy and Billing solutions, are available in the U.S., U.K., and Australia.
SPLICE says it launched the Duck Creek integration of text-to-pay in response to growing customer demand. The vendor says text messages have a 98 percent open rate, and text-to-pay has risen in popularity as contactless payments and other alternative payment methods surfaced during the COVID-19 pandemic.
“Companies who want to meet customer expectations need to offer choices, and Duck Creek has just made it easier to do so with our latest text payment integration,” comments Tara Kelly, President and CEO, SPLICE Software. “Payment by text is secure, convenient, and efficient for all parties, and we have made it easy for you to get started.”
Out of the Box Integration
SPLICE describes the integration as “out-of-the-box”, including configuration tools that can be added to an existing insurance product in Duck Creek Policy and then used to send automated texts to policyholders whenever a bill is due. With the pay by text billing option, SPLICE can contact a policyholder with an SMS text that includes a link to a carrier’s portal, where the policyholder can then initiate payment in Duck Creek Billing.
“To offer process improvements and time-saving measures to our customers who value digital engagement, we were excited to partner with SPLICE in 2018,” comments Elizabeth Del Ferro, VP, Partner GTM, Duck Creek Technologies. “The company brings some very impressive technology to the table in their API-based solution, and the availability of payment by text is a fantastic tool to offer to our mutual customers.”